COVID-19 Resources

Healthcare Highways is actively monitoring the COVID-19 situation and coordinating with public health authorities. We have plans in place to keep our members, employees and provider partners safe, and as the situation evolves we will adapt our policies to ensure access to essential care.


The following outlines what is known about spread of the virus:

  • The virus that causes COVID-19 probably emerged from an animal source, but is now spreading from person to person.
  • Sick patients transmit the virus through airborne droplets to close contacts (within approx. 6 feet).
  • Spread may be possible before symptoms arise.
  • The virus has shown to be more resilient and contagious than authorities initially believed.
  • It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes.

What is HCH doing today?

  • HCH has implemented daily meetings with a rapid response team formed with members of our senior leadership to monitor and disseminate information on an as-needed basis. 
  • We have a communication plan in place to keep our clients, members and network providers as well as our business associates informed. 
  • We formed a communications workgroup that is helping with messaging across all stakeholder groups to ensure accuracy and consistency. 
  • We've implemented a business redundancy plan and a work-from-home policy that includes the necessary technology and infrastructure to maintain business as usual.
  • We completed training with our care coordination teams and Customer Experience Team (call center) to coordinate and triage inbound member and provider calls.
  • And we've deployed CDC-sponsored materials – in English and Spanish – on both our member and client / provider websites.



Situation Reports



CDC Newsroom

CDC Travel Guidance



It’s important for people to stay grounded in facts from public health authorities, including the Centers for Disease Control and Prevention. The CDC recommends:

  • wash your hands frequently and thoroughly,
  • clean and disinfect surfaces and frequently touched objects,
  • avoid touching your face,
  • stay home when you are sick,
  • and avoid close contact with others who are sick.

Read this FAQ in English or Spanish for more information.

Read this FAQ in English or Spanish if you are sick with flu-like symptoms.


Grocery Shopping Safety Tips




  • Disaster preparedness plan: An effective preparedness plan would include how to keep your employees informed and safeguarded, to the best extent possible, while managing continuous business operations as well as interactions with the public and supply chain. Read the CDC community mitigation strategy for additional recommendations for workplaces.
  • Continuation of employee benefits: Whether workers are out due to illness or a workplace shutdown, you should consider ways to work with them to ensure financial stability, addressing options such as emergency funds or wage advancement. This is also a great time to highlight the list of voluntary benefits employees have at their disposal, including employee assistance plans (EAPs) and short-term disability leave, among others.
  • Travel restrictions: Many companies are canceling international travel as a key measure to control the spread of the virus. Virtual meetings are a viable alternative if you have the technology in place. Even if you don’t have employees traveling internationally, it’s a good idea to track employees’ travel plans (both work and personal) and identify those individuals most at risk of acquiring the virus.
  • Remote work arrangements: Set forth policies for aspects of remote work. Focus on things like the hours you expect employees to be available, standards for keeping their security software current, tools they should be leveraging, and more. 
  • Benefits awareness:  Much like during open enrollment, make sure your employees are aware of how your health plan works, and whether your plan offers telemedicine. The CDC also recommends leveraging telehealth to direct people to the right level of healthcare for their medical needs. Adopting telehealth will limit the spread of the virus by eliminating the risk of exposure to germs in the ER, urgent care, and primary care doctors. Also consider if your workers will need a doctor’s note to return from work if they were told to self-isolate or were hospitalized. Finally, communicate any decisions on whether the health plan will cover any or all of the costs if a worker (or a family member) need testing for the coronavirus.


These resources will provide helpful information to keep your employees informed:


Families First Coronavirus Response Act (FFCRA)    


CLIENT COMMUNICATIONS From Our Chief Medical Officer

Valued Client Update - March 17



CDC Travel Guidance

Community Mitigation Strategy